Why Families Choose Healthcare Parachute
When a loved one is hospitalized—especially in the ICU—families are asked to make critical decisions while overwhelmed, exhausted, and often excluded from real-time communication. Healthcare Parachute provides independent, professional advocacy focused on safety, clarity, and coordination during the most vulnerable moments of care.
We work only for the patient and family—not hospitals, insurers, or providers.
Premium Concierge Advocacy
Our highest-touch service for medically complex or high-acuity patients.
Includes:
-
Daily in-person hospital presence (Monday–Friday)
-
Continuous chart oversight (labs, medications, trends, consults)
-
Real-time communication with physicians, nurses, and specialists
-
Immediate escalation of safety or care concerns
-
Daily family updates and decision support
-
Coordination of procedures, transfers, and insurance advocacy
-
Presence during rounds, case conferences, and discharge planning
Best for: ICU care, ventilated patients, dialysis-dependent patients, rapid clinical changes, or strained communication environments.
Core Advocacy
For patients needing frequent oversight without daily bedside presence.
Includes:
-
Three in-person hospital visits per week
-
Ongoing chart oversight
-
Communication with the care team as needed
-
Structured family updates
-
Escalation of safety or care concerns
Best for: Step-down units, evolving care plans, families needing professional oversight and coordination.
Standard Advocacy
For stable patients or families seeking consistent guidance and advocacy.
Includes:
-
One in-person hospital visit per week
-
Unlimited phone and text support
-
Weekly chart review
-
Care coordination, referrals, and transitions
-
Guidance for medical decision-making and questions
Best for: Stable admissions, discharge planning, or families needing professional support without daily hospital presence.
Our Services
Add-On Services
Weekend & After-Hours Advocacy
-
Weekend hospital visits
-
After-hours advocacy and escalation
-
Emergency problem-solving
-
Overnight hospital advocacy
-
Urgent chart review and provider communication
Additional Hourly Services
-
Family meetings (for Standard Tier clients)
-
Complex medical records reconstruction
-
Insurance appeal strategy and documentation
-
Rapid second-opinion or transfer facilitation
Daily Visit Add-On (Monday–Friday)
Adds 1.5 additional hours per day of bedside advocacy for clients requiring expanded daily presence.
Complex Cases
Complex Case &
Hospital Advocacy
Who this is for:
Patients who are hospitalized, critically ill, or navigating multiple specialists and institutions.
Pain Management Advocacy
Who this is for:
Patients living with chronic pain, complex pain syndromes, or inadequate pain control.
Insurance Appeals & Coverage Advocacy
Who this is for:
Patients facing denied medications, procedures, imaging, or specialty care.
Corporate &
Family Partnerships
Who this is for:
Employers and private practices needing specially tailored programs.
Important Notes
-
Services are non-clinical, non-legal, and independent of hospital systems.
-
Pricing reflects anticipated time and complexity. Exceptionally high-acuity cases, prolonged ICU stays, or emergent safety events may require tier adjustment or additional hourly services.
-
All services are delivered by a Board-Certified Patient Advocate (BCPA) with advanced training in pain management, healthcare policy, and complex care navigation.
.png)